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FAQs

 

Ordering

What form of payment do you accept?

  • We accept Visa, Mastercard and American express.

What is a pre-order?

  • Pre-order means we will ship your order at a specified date.  We normally ship the order within 1-2 days after your order has been approved.

Do you sell gift certificates?

  • Yes, we offer gift certificates.

How do I redeem gift certificates?

  • At checkout, please use gift certificate as your form of payment.

What do I do if something is wrong with my order?

  • Contact support@brassbetty.com.

Fit and Sizes

Do you have a size guide?

  • Yes, please click here for the sizing guide.

What do I do if I have questions about my size?

  • Contact us at support@brassbetty.com.

What do I do if I have questions about the fit of the products?

  • Contact us at support@brassbetty.com.

Product Information

What is the care instructions of the product I just purchased?

  • Click here for fabric details and care instructions.

What is the fabric made of?

  • Click here for fabric details.

Where are the products made?

  • Click here for fabric details.